These are the most common reasons this may happen: When attempting to access or refresh the Project Express Tab, the following error message may be displayed: Project Express is available to clients who maintain an annual Maintenance Subscription with On Center Software. If you are sending a Bid Package with pages, send only those pages necessary for the recipient to complete his or her work. Verify your Internet connection is stable and try sending the project again. This error is caused by a slow or intermittent Internet connection or a problem with the HighTail site. Here are some common errors clients report when using Project Express: Although projects are not sent through e-mail, Project Express uses your e-mail address to validate your identity, as your login name, and to send notifications. You must have a valid e-mail address to register for Project Express.You must have an active Internet connection.Contact our Renewals Team at 86 to renew your Maintenance Subscription.
If your Maintenance Subscription with On Center Software lapses, you may continue to use Project Express for 60 days, after that however, you must renew your Maintenance Subscription to continue using Project Express. Each time you send files via Project Express, refresh your Inbox or Outbox, or refresh the Account Information dialog, your Maintenance Subscription is checked.
If you are running a version of Windows older than Windows 10, you must install a specific Windows Update, that includes the Universal C-Runtime update, to use Project Express.